Hirewall
Support
Get help with Hirewall
Need Help?
Our support team is here to assist you with any questions or issues.
support@hirewall.appFrequently Asked Questions
How do I install Hirewall?
Install Hirewall from the Chrome Web Store or Microsoft Edge Add-ons store. Once installed, create a free account at hirewall.app/login to start scanning your emails.
Which email providers are supported?
Hirewall currently supports Gmail (mail.google.com) and Outlook (outlook.live.com, outlook.office.com). We're working on adding support for more email providers.
How many scans do I get for free?
Free accounts get 5 AI-powered email scans per day. Each scan refreshes 24 hours after it's used. Upgrade to Pro or Shield for unlimited scans.
Can I scan email attachments?
Yes! Pro users get 5 attachment scans per day, and Shield users get unlimited attachment scans. We support PDF, Word documents, images, and more.
How do I manage my subscription?
Go to your Dashboard and click "Manage Subscription" to access the billing portal. You can upgrade, downgrade, or cancel your subscription at any time.
Is my email data private?
Absolutely. Email analysis happens locally in your browser. We never store or transmit the full content of your emails. Read our Privacy Policy for details.
How accurate is the scam detection?
Hirewall uses a three-layer detection system: local pattern matching against 863K+ known scam domains, ML-based classification, and Claude AI analysis for complex cases. Our AI achieves 95% accuracy on scam detection.
I found a false positive/negative. What should I do?
Use the feedback buttons in the scan results to mark emails as "Safe" or "Scam". This helps improve our detection for everyone. For persistent issues, email us at support@hirewall.app.
How do I delete my account?
Go to your Dashboard, scroll to the Account section, and click "Delete Account". This will permanently remove all your data from our servers.